Shipping policy
Shipping Policy
Important Notice Our products are fulfilled and shipped directly by third-party suppliers. As a result, shipping times may be longer than traditional retailers, and orders containing multiple items may arrive in separate packages from different suppliers.
Processing Time Orders are typically processed within 1–5 business days after payment is confirmed, depending on supplier availability.
Estimated Delivery Times
- Canada: 10–20 business days
- United States: 10–20 business days
- International: 15–30 business days
Delivery times are estimates and may vary due to supplier location, customs clearance, and carrier delays.
Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 3–5 business days after shipment for tracking information to update.
Multiple Packages If you order multiple items, they may ship separately and arrive at different times.
Customs & Duties For international orders, customers are responsible for any customs fees, duties, or taxes imposed by their country.
Lost or Damaged Shipments If your order is lost or arrives damaged, please contact us within 7 days of the expected delivery date with your order number and photos (if applicable), and we will work with our supplier to resolve the issue.